Dynamics GP allows users to enter invoices through a number of different methods. When first accessing the invoicing windows in GP, users will often encounter a system alert warning them of the fact that they have multiple windows with which to enter the data. Without intervention, this warning will always appear for users moving forward.
To get rid of this warning, run your GP Utilities (from your Start menu). In the Additional Tasks window, select the ‘Remove SOP and Invoicing message’. Proceed to uncheck ‘Warn in Sales Order Processing’ & ‘Warn in Invoicing’. When complete, the warning will be gone forever.
Next time you are printing Sales invoices, try this time-saving alternative:
Select Options > Quick Print, or simply CTRL + Q on your keyboard
This will print your invoices according to the settings in the Quick Print Setup screen (also under the Options menu). Default can be created for:
· Packing slips
· Picking tickets
Select a print Destination & number of copies to be printed. Print options available for documents are:
· Include Kit Components - Prints the component items of the kit in the kit item
· Print Customer Item - Prints the customer's item numbers on the order or invoice
· Include Tax Details - Prints Line Item and Summary Taxes, or Summary Taxes Only
· Keep Current Document Displayed - Prints the order or invoice remains in the Sales Transaction Entry window
After setup is complete, documents can be printed much more efficiently.
I am constantly searching for ways to help my clients save money & improve performance. Often the answer includes automating a particular process. One of such process includes Emailing Customer Statements. For clients with a large number of customers, the savings can be extensive. Clients save on paper, ink, wear & tear on printers, envelopes, postage & most importantly, employee time.
Automating the customer statement process is very simple to setup. First, enter the Customer Maintenance window & click Options. Enter the email contact for the customer in the ‘To’ box in the bottom right corner of the screen & check the ‘Send Email Statements’ check box. Now, when creating customer statements, check the ‘Send Email Customer Statements’ under the Email Options heading.
The return on users’ time investment will be realized after the first statement run. So automate the process of sending customer statements & free up your time for more important tasks.
Take a penny; leave a penny. I think these are the greatest invention. Personally, I don’t carry change. When offered 2 cents change, I usually tell the clerk to keep it. The only time this comes back to hurt me is when I’m short a cent or two. That’s where the beauty of the ‘take a penny; leave a penny’ system shines. It helps people avoid breaking a bill only to receive a bunch of coins.
The worlds of ERP & accounting have their own ‘take a penny; leave a penny’ jar. Writing-off immaterial amounts of money is a common practice that occurs when small over or under payments are made. To access the Write Off Documents window in Dynamics GP, look in the Sales Routines. This window will create debit or credit memos that are then posted & applied to the documents you’re writing off.
Using this window is fairly simple for most novice GP users. Select the Write-off Type, Write-off Limit & other restrictions as appropriate. I advise using the Preview button as it provides a listing of documents to choose from. Click Process when you are ready.
Note: This screen does factor in Maximum Write-off from the Customer & Vendor Options.
Maybe you have an inactive customer that has a very small balance remaining on their account or you accidentally underpaid a one time bill by a small amount … write-off these documents & clean up your system.
“Corporate Accounts Payable, Nina speaking, just a moment.” If you’ve ever seen Office Space, you know how annoying THAT person can be. What if your system did that same thing?
Dynamics has a small quirk that can annoying to those in Accounts Receivable. Since invoices can be entered in multiple windows. Both the Sales Transaction Entry & the Invoice Entry windows perform the same essential function of populating sales invoices. As such, Dynamics warns users when entering these windows. Well, that warning can become annoying after viewing it for the 463rd time. To get rid of this warning, run your GP Utilities (from your Start menu). In the Additional Tasks window, select the ‘Remove SOP and Invoicing message’. Proceed to uncheck ‘Warn in Sales Order Processing’ & ‘Warn in Invoicing’. When complete, your little annoying warning will be gone forever.
I've seen it numerous times...it happens in law firms, accounting firms, consulting firms, and any company where employees are the "product" upon which revenues are based.
The problem with the professional services industry is that a large key to success is cash flow management. That means that you must effectively manage the time between when your resources perform the work and when the customer pays. Let's take a look at the whole process.
Part 1 : Time and Expense reporting
To effectively get your personnel to report their time and expenses, it must be simple. Some of the ways to address this are :
- enable your team to enter their time and expenses through a simple to use web portal, or even a mobile device. That way it doesn't take a significant amount of time out of their day to "get their paperwork in".
- set up a process whereby remote users can simply mail their expense receipts to head office (or even scan them into a central server). The receipts should be indexed with the expense report number as well.
Part 2 - billing entry
- the time and expense reports should be approved by a manager, preferably online, and afterwards should move seamlessly into the billing engine
- the billing process should be automated from the time and expense reporting, with minimal, if any, manual intervention. We find in most professional services firms that this is an area where the most manual intervention takes place.
- if the invoices need to be approved as well, this should be done online and with workflow. This step is usually a "crutch" for poor time and expense reporting accuracy, so it's acceptable for this to be part of the process to ease the transition to a new system for management. After a while, however, this approval step should be eliminated.
Part 3 - customer invoicing
- during all professional services systems implementations, I insist on the client providing us 2-3 customers to interview. This is because the #1 reason why bills are not paid on time is because they are not clear and concise for the customers.
- invoices should be standardized, but can also be customized by customer. This is a service I would recommending charging for, but it can also reduce their time-to-pay. The theory is simple: if a customer gets their bill in exactly the format they're looking for, then why would they need time to reconcile it against their records? Provide as much information as possible, presented in a way that they want, and watch your open AR shrink.
So there are some creative ways to affect your cash-to-cash cycle, while improving customer service and reducing costs as well.