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Innovate with proactive service

Deliver a seamless, end-to-end service experience with Dynamics 365 Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.

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Optimize your resources

Optimize your resources

Automate scheduling
  • Improve profitability by automatically scheduling the technician with the right job skills and best location fit in more appointments per day.
Empower dispatchers
  • Manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.
Streamline inventory management
  • Synchronize and track inventory down to the truck level with real-time visibility and intelligent forecasting to increase first-time fix rates.
Make technicians more effective

Make technicians more effective

Ensure on-time appointments
  • Keep technicians on time with the best route, turn-by-turn directions, and work order details that can be updated in real-time on any device.
Share customer information
  • Get a 360-degree view of customer preferences and history with personalized step-by-step instructions to reliably track and complete the task at hand.
Boost on-site efficiency
  • Improve field processes through mobile access to back office information for technicians to effectively capture and update all work order details.
Create new levels of productivity
  • Improve outcomes with access to leading-edge technologies such as mixed reality headsets to offer technicians hands-free guidance.
Deliver better outcomes with IoT

Deliver better outcomes with IoT

Gain insight and intelligence
  • Harness the power of IoT to detect and diagnose problems before customers become aware of an issue.
Automate work order creation
  • Automatically create work orders, and schedule and dispatch technicians with relevant customer information on their devices.
Transform service with predictive maintenance
  • Move from costly scheduled maintenance plans to just-in-time predictive maintenance and repair, clean, or replace parts only when needed.
Engage with your customers

Engage with your customers

Build customer trust
  • Engage customers proactively to increase transparency and trust by seamlessly sharing quote, contract, and scheduling information.
Create effortless service experiences
  • Make it easy for customers to keep track of service activities and self-schedule appointments with a customer portal.
Communicate proactively
  • Provide your customers with real-time technician location tracking and automated voice and text appointment reminders so they know when to expect service.
Innovate with a modern and adaptable platform

Innovate with a modern and adaptable platform

Adapt quickly
  • Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.
Unify your service environment
  • Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.
Invest with confidence
  • Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust our state-of-the-art datacenters to safeguard your data.
Drive innovation
  • Transform your customer interactions with deep insights provided by artificial intelligence that guide your teams to the right business outcomes.